REFUND POLICY

All orders placed on doughin.com are subject to this refund policy. By placing an order with Döughin, you agree to the terms outlined below. Döughin reserves the right to update or modify this policy at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the updated policy. Refund decisions made by Döughin are final and at the discretion of the team.

At Döughin, every order is freshly baked to order with care and intention. Because of the nature of fresh baked goods, we are unable to accept returns. However we are committed to making things right if something goes wrong. If you are unhappy with your order for any reason, please get in touch with us directly and we will do our best to resolve it.

We understand plans change. Cancellations are accepted within the first 30 minutes of placing your order, as our team begins preparing your bakes shortly after an order is received.

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• Within 30 minutes of ordering — full refund

• After 30 minutes — partial refund or store credit at Döughin's discretion

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To request a cancellation, please contact us as soon as possible through doughin.com. We will do our best to accommodate your request within the available window.

In the rare event that Döughin is unable to fulfil your order due to unforeseen circumstances, you will receive either a full refund or store credit — whichever you prefer. We will contact you as soon as possible to let you know and arrange a resolution.

If your order arrives incorrect, please contact us within 24 hours of collection or delivery.

Please include a photo of the issue so we can assess it properly. We will offer one of the following:

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• Exchange

• Store credit

• Full or partial refund

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Each case will be assessed individually and we will always aim to find a fair resolution.

As Döughin currently operates on a cash basis, all refunds will be processed as cash or store credit. Please allow 1–3 business days for any refund to be arranged and confirmed with you directly.

We are unable to offer refunds in the following circumstances:
 

• Change of mind after the 30 minute cancellation window

• Incorrect flavour selections made at checkout by the customer

• Orders that have already been collected or delivered and consumed

• Delays caused by incorrect delivery information provided by the customer

If you have any questions about your order or would like to request a refund or cancellation, please contact us directly through doughin.com. We aim to respond as quickly as possible and appreciate your understanding.